NorthStar for Plumbing
A burst pipe does not wait for office hours. The call is answered, the urgency is sorted, the address is taken and the job is booked or put straight through.
The flow
Answer→Urgency→Address→Book / put through→Activity recorded→Owner notified
Preselected
- Phone answering, day and night available now
- After-hours rules available now
- Appointment scheduling available now
- Advanced call routing to the on-call tech available now
- Customer text notifications carrier approval pending
NorthStar for HVAC
The first hot week of the year is the week the phone cannot be answered. Service calls booked on your hours, the urgent ones put through, the rest taken as a message you can act on.
The flow
Answer→Urgency→Address→Book→Activity recorded→Owner notified
Preselected
- Phone answering, day and night available now
- Appointment scheduling available now
- Business calendar available now
- Online booking page available now
- Customer text notifications carrier approval pending
NorthStar for Electrical
Urgent versus routine, sorted on the call. The panel that is sparking is put through; the ceiling fan is booked for Thursday.
The flow
Answer→Urgency→Book / put through→Activity recorded→Owner notified
Preselected
- Phone answering, day and night available now
- Advanced call routing available now
- Appointment scheduling available now
- After-hours rules available now
NorthStar for Restoration
Water, fire and mold calls come at two in the morning from people having the worst day of their year. Answered calmly, the address taken, the crew notified.
The flow
Answer→Urgency→Address→On-call crew put through→Activity recorded→Owner notified
Preselected
- Phone answering, day and night available now
- After-hours rules available now
- Advanced call routing to the on-call crew available now
- Customer text notifications carrier approval pending
NorthStar for Roofing
Storm week brings a month of calls in three days. Every one is answered, the address is taken and the inspection is booked.
The flow
Answer→Address→Book inspection→Activity recorded→Owner notified
Preselected
- Phone answering, day and night available now
- Appointment scheduling available now
- Online booking page available now
- Customer text notifications carrier approval pending
NorthStar for Contractors
You are on a site with a saw running. The inquiry is answered, the details are taken, and the consultation and message are in your Command Center before you have put the saw down.
The flow
Answer→Project details→Book consultation→Activity recorded→Owner notified
Preselected
- Phone answering, day and night available now
- Appointment scheduling available now
- Business calendar available now
- Customer text notifications carrier approval pending
- Marketing campaigns available now
NorthStar for Property Management
Leasing inquiries answered, showings scheduled, tenant messages taken, maintenance calls sorted by urgency and the emergencies put through to the person on call.
The flow
Answer→Leasing or maintenance→Urgency→Schedule showing / put through→Activity recorded→Owner notified
Preselected
- Phone answering, day and night available now
- Advanced call routing available now
- Appointment scheduling for showings available now
- After-hours rules available now
- Connect your property software talk to us
NorthStar for Auto Service
Appointment booking, the tow request at closing time, and the customer who only wants to know when the car will be ready — answered without pulling anyone out from under a hood.
The flow
Answer→Book / tow request→Vehicle details→Activity recorded→Owner notified
Preselected
- Phone answering, day and night available now
- Appointment scheduling available now
- Online booking page available now
- Customer text notifications carrier approval pending
NorthStar for Law Firms
New-client calls answered, routed by practice area and booked for a consultation. NorthStar never gives legal advice — it takes the details and books the consultation.
The flow
Answer→Practice area→Details taken→Consultation scheduled→Activity recorded→Attorney notified
Preselected
- Phone answering, day and night available now
- Advanced call routing by practice area available now
- Appointment scheduling available now
- Customer text notifications carrier approval pending
- Microsoft 365 — custom connection talk to us
NorthStar for Veterinary
Scheduling and rescheduling, and the routine questions that tie up the front desk while an animal is on the table.
The flow
Answer→Schedule / reschedule→Routine questions→Activity recorded→Practice notified
Preselected
- Phone answering, day and night available now
- Appointment scheduling available now
- Business calendar available now
- Customer text notifications carrier approval pending
NorthStar for Senior Care
A family calling about care is calling with their heart in their throat. Answered with patience, the tour or consultation scheduled, the right member of staff put through.
The flow
Answer→Family inquiry→Details taken→Tour / consultation→Activity recorded→Staff notified
Preselected
- Phone answering, day and night available now
- Appointment scheduling available now
- Advanced call routing available now
- Customer text notifications carrier approval pending