North Star Autonomous
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Platform

One platform. Configured for your business.

North Star is a set of reusable business capabilities — answering, scheduling, routing, booking, marketing and connections to the systems you already use — assembled around how your business actually works, and run from one Command Center. The receptionist gets you through the door. The business system is what you build.

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The shape of it

Assembled, not bolted on.

Communication+Operations+Marketing+Connections+Command Center+Chief of Staff=Your business system

Every capability below is marked honestly. “Available now” means a client can buy it today. “Talk to us” means it is built to fit and priced after a conversation. Prices live on the plans page, read from one list.

01 · Communication

The door. Every call to your business, answered as your business.

Phone answeringavailable nowEvery call answered from your hours, prices and approved answers; messages taken and texted to you.
Appointment schedulingavailable nowCallers book a time on your hours and it lands on your calendar, with a text to confirm.
Advanced call routingavailable nowThe calls you want a person on are put through to the number you name; the rest are handled.
After-hours workflowsavailable nowAnswered at nine at night the same as at nine in the morning, with your after-hours rules applied.
Customer notificationsavailable nowConfirmations and updates texted to your customers when something is booked or changed.
Specialized agenttalk to usGive a specific department or job its own trained North Star agent, such as sales, service, leasing or customer support.

02 · Operations

The work after the call: the calendar it books against, and a page your customers book from.

Business calendaravailable nowYour hours, closures and bookings in one calendar the front desk books against.
Online bookingavailable nowA booking page of your own, on your hours, that customers use themselves.

03 · Marketing

The next call has to come from somewhere. Your channels, kept alive without you writing a word.

Marketing campaignsavailable nowA month of posts planned and written around what you are selling.
Social content writingavailable nowPosts written in your voice for your channels, ready to approve.
Website build or redesigntalk to usA site that carries the same doors as your front desk: the number, the booking page, the answers.

04 · Connections

Keep the systems you already run on. Let the information move.

Connect your POStalk to usConnect North Star with the system you already use for orders and payments. Square, Stripe, Clover, Toast, Shopify and WooCommerce are the systems we look at first; nothing is promised until it is built and tested for you.
Microsoft 365 — custom connectiontalk to usAlready run the business on Microsoft 365? We scope a connection with you — which mailboxes, which calendars, which contacts — and build it to fit. A custom connection, not a switch.
Your CRMtalk to usKeep the customer system you already have; what North Star hears on the phone is mapped into it. Every CRM maps differently, so the work is scoped first.
Custom software connectiontalk to usHave software unique to your business? North Star may be able to connect it so information and actions flow automatically.

05 · Command Center

The surface you run the business from.

The Command Center is not an add-on: every plan includes it, from Starter up. It is where a client sees and controls whatever North Star capabilities they have — and it grows with the configuration. A starting configuration shows calls, messages and bookings. Add the calendar, the booking page, routing or campaigns and their panes appear beside them.

Today a client signs in on their phone with a code texted to the number on their account and sees, in this order: what needs them, their week, what is booked in, messages, invoices, paperwork, what they have, who can sign in, and every call on the line. available now

Client sign-in

06 · North Star Chief of Staff™

An executive assistant across your connected business.

talk to us

Not another receptionist. An executive-level North Star assistant that helps coordinate information, priorities, follow-up and operations across your connected business: the daily briefing, what is outstanding, the pipeline in one paragraph, the reminder that goes to the right person, the report you did not have to ask for.

What it does

  • A daily briefing: what happened, what is booked, what needs you
  • What is outstanding, and who is waiting on whom
  • Your pipeline and your customer issues, in a paragraph
  • Follow-up and reminders that reach the right person on your team
  • Calendar help, and preparation before a meeting
  • Finding the document, and answering questions about your own business
  • Reports you did not have to ask for, and an alert when something needs you

What it works across

It works only across the parts of North Star you have authorized: your calls, messages, bookings, customers and the systems you have connected. You talk to it on the channels you choose.

Built around your business and scoped with you. Custom pricing, after a conversation about what you need it to carry.

Talk to us about your Chief of Staff

Before anything is built

Eight questions.

The answers decide the configuration. You can change any of it later.

  1. What does your business do?
  2. How do customers reach you?
  3. What happens after they contact you?
  4. What software do you already use?
  5. Where does work get stuck?
  6. What repetitive work are people doing by hand?
  7. What happens after hours?
  8. What do you wish happened automatically?

Start with reception. Build the rest.

Book a call (480) 771-2118
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